*This position is a remote opportunity that requires residence in Las Vegas areaīecome one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Duties and responsibilities may change at any time with or without notice.Īspen Skiing Company / ASPENX / The Little Nell /Limelight Hotelis an equal opportunity employer.įor an overview of Aspen Skiing Company's benefits and other compensation visit /jobs/benefitsĪs of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace.Read more about our policies as it relates to employee safety here Copy This Example It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. This job description is designed to indicate the general nature and level of work. To request accommodation during the application and interviewing process, please contact Human Resources at 970-#-#. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to lift, push or pull occasionally up to 50 lbs. Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces ![]() Instruction, advice and assistance are readily available.Ībility to be on your feet, kneel and bend for extended periods of time Tasks are assigned according to specific procedures, and work is checked frequently. Supervision received: Works under direct supervision of the MSCC Manager. ![]() Supervision given: This position has no supervisory responsibilities. Knowledge of Spanish or Portuguese preferred Previous experience working in a professional office environment preferred Previous experience working in sales preferred Previous experience using Microsoft Office Suite preferred Previous experience using computers required High School diploma or equivalent required Share feedback with management regarding products and procedures to enhance the guest experience Respond to guest email and correspond with guests via live chat functionality ![]() Appropriately redirect guest calls to proper department(s)ĭevelop relationships with key ASC personnel to facilitate effective communication with the entire Mountain Sales & Schools department, Ski and Snowboard Schools, Rental/Retail, Administration, Guest Services, Online Services, and Mountain Operations Use available resources to research, troubleshoot, and solve guest issues proficiently, resolving all guest service challenges professionally. Maintain and catalog all information received through training, e-mail, and meetings for easy reference Provide tailored offerings based on guests needs and set follow up appointmentsĪnswer general questions and inquiries about our products and the areaĪctively pursue ongoing training opportunities to remain current on all ASC products and services, programs, policies and departmental/mountain events. Up-sell and cross sell effectively to enhance each guest's experience Provide timely follow-up with guests as necessary and convert leads in to sales with confidence incentivized by an uncapped commission structureĪnswer inbound guest calls through sales and reservation software by phone and computer, providing expert advice and exemplary guest service based on industry prescribed best practicesĭrive conversations using professional sales techniques learned through the NAVIS training process to best serve guests. Sell products and services for Aspen Skiing Company (ASC) including lift tickets, season passes, lessons, equipment rentals, and other activities by phone as well as in-person at the Riverside Ticket Office. The perfect candidate is highly motivated by providing superior guest service and has a passion for the Aspen Snowmass product and the local areas in which Aspen Skiing Company operates. Often being the first point of contact each team member answers phone calls, sets up orders, answers questions, responds to customer emails and chats, supports the Riverside Ticket Office, and offers advice to ensure the best possible Aspen Snowmass experience. Mountain Sales Call Center Agents serve as a primary point of contact and voice of the company for new and existing guests visiting Aspen Snowmass.
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